Good questions. Clear answers.

When your order ships you will receive a shipment confirmation email with your tracking number. It becomes active within 24 hours. You can also use our Track your order page.

Orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.

Please contact us as soon as possible at admin@thegoodbasket.shop with your order number and the change you need, and we will do our best to help.

Shipping charges are calculated and displayed at checkout.

Delivery times are estimates that start from the date your order ships, not the date you order. During busy periods shipments may take a few extra days. See our Shipping Policy.

Yes. Delivery options and costs for your postcode are shown at checkout before you pay.

Contact us within 30 days of delivery. Items need to be unused, in the condition you received them and in their original packaging. Full details are in our Refund Policy.

Once your return is received and inspected we will email you to confirm whether it is approved. Approved refunds go back to your original payment method.

Yes. All prices are shown and charged in Australian dollars.

You can pay with the methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Sitewide campaign discounts come off automatically in your cart and at checkout. No code is needed, and they can’t be combined with other discount codes.

Each product page has a description, key details and, where available, materials, dimensions and what’s in the box. If you need more information, contact us.